FAQs

How can I make a purchase?

You can purchase directly from our website by navigating and clicking on the product you want. After you add the product to your cart, you'll be asked to pay by credit card via iyzico or bank deposit.

Do I need to set up an account to place an order?

No, you don’t need any membership/account to place an order. However if you want to join the club, you are more than welcome here. 

What payments methods can I use to pay?

We accept all credit & debit cards and bank deposit.

How long does the delivery take?

The delivery usually takes about 2 work days. We'll be mailing you a shipping tracking code when your product is shipped which will allow you to track down the status of your delivery.

Where can you ship to?

We are an Istanbul based company but we ship to all over the country.

What I want to purchase is out of stock, will it be in stock soon?

It can be in stock soon if the product is widely wanted. But still this is not a guarantee that it will be restocked soon. If you mail us about which product you want, we'd be glad to help you out.

Can I change, cancel or amend my order once it has been placed?

If you can contact us from the section in the navigation, before we fulfill the order we would definitely love to help you and amend or cancel your order.  

Can I track my order?  How can I track my order?

After we fulfill your order and give the package to courier, we will be mailing you a tracking code and a link. You will be able to track the status of your shipment with that code.

Can I exchange or return my purchase?

Yes, you can exchange or return your unused product with its tags in 14 days. If it is used or the tags are removed, it is not possible to exchange or return due to the hygiene issues. The payment for shipping of the return product will be compensated by us.  

How do I return my order ? What is the process?

You can send the product in the courier package you received, and fully intact, to us. Just drop us a mail (cansu@hugthemoonstore.com) before you do so we can know that it's you!